Update Your XR Glasses

Update Your XR Glasses' Firmware

Before using your XR Glasses, we highly recommend updating the firmware for a better experience and advanced features.

View the firmware release history here.

Update XR Glasses' Firmware on Android Phones & Tablets

You can use an Android device with a USB-C port to update your XR Glasses' firmware. Even if your Android phone or tablet doesn't support DP Alt Mode, you can still use it for updating the firmware.

Download the Neckband Remote app on Google Play Store.

At the top left, tap the = icon. Then tap Firmware Update.

Connect your XR Glasses to your Android device.

Your device will ask you to allow the app to access the USB device so that it can read the firmware version of your XR Glasses.

If there is an update available, tap UPDATE NOW, then confirm UPDATE NOW in the pop-up window the start the update process.

Your device may ask you to allow the app to access the USB device. If so, tap OK to start updating MCU firmware. Do not unplug or disconnect the USB connection during the update process.

After finishing the MCU firmware update, your mobile device will ask you to allow the app to access the USB device again. A DP firmware update process will start.

If the update process is stuck at MCU 100% and the permission request does not show up within 5 seconds, try unplugging the USB connection and reconnecting. Or, restart the Neckband Remote app then tap UPDATE NOW to go on to update DP firmware.

Update Your XR Glasses Firmware via SpaceWalker

SpaceWalker for Mac and Windows also offers a simple way to update your XR Glasses to the latest firmware. Click the links for more information on SpaceWalker for Mac and Windows.

Update Failed

Firmware update can fail in several ways. Please follow the instructions that apply to your specific situation.

Luma Ultra XR Glasses

If the screen is blank and the electrochromic film is unresponsive:

Press and hold the L+ and L- buttons.

While holding the buttons, connect the XR Glasses to your computer (see diagram below). Luma Ultra Connection

Once connected, release the buttons.

If you are using Windows (if you are using macOS, skip to Step 5):

4.1 Download and open Zadig.

4.2 Select the Luma Ultra XR Glasses and click Install Driver. If Luma Ultra XR Glasses does not appear, repeat Steps 1–3 and try again. Install the driver using Zadig

4.3 Wait until the installation is complete. Driver installation via Zadig successful

Return to the firmware update page.

Select Luma Ultra XR Glasses from the list and click Connect. If Luma Ultra XR Glasses does not appear in the list, repeat Steps 1–3 and try again.

Once connected, click Update and wait until the update process is complete.

If the screen is blank but the electrochromic film is responsive:

Go to the firmware update page, connect XR Glasses normally, and perform a standard update.

Luma Pro XR Glasses

If the screen is blank:

Go to the firmware update page and follow the standard update process. Since there are multiple modules that need to be updated, you may need to repeat the update 1 to 3 times (Need to plug and unplug devices) depending on the issue. We apologize that this process isn't automated at this time. After a maximum of 3 attempts, please check to see if the issue has been resolved.

Important Note

If you are using a Windows computer with a Qualcomm chip, you may experience update issues. We recommend using a different computer for the update.

Calibrate Your XR Glasses' IMU

We recommend calibrating your XR Glasses' IMU after updating the firmware. A calibrated IMU will give you a lower drift rate and higher accuracy. You can also choose to enable/disable Wearer Detection.

Additionally, Luma Ultra XR Glasses doesn't require IMU calibration. This page doesn't support the Luma Ultra XR Glasses.

Calibrate your XR Glasses' IMU here.